If your not happy with your new gear you are more than welcome to send it back in the same condition you received it in with the all the original tags, box, packaging, and a receipt when applicable within 30 days of purchase. Please allow 3-5 business days after your product arrives back at JSP for credit to be issued to your account. We do not accept used gear. Refunds will be credited in the same method to the same account used in the purchase. If your gear is defective due to manufacturing defect please contact us and we will help you collect on the warranty. Our shipping address is 209 Pine St. Jamestown NY, 1`4701.